Privacy policy
JDR Privacy Policy
1. Collection and Use of Personal Information
When you use JDR services, we may request that you provide personal information. JDR will use this information in accordance with this privacy policy. You are not obliged to provide the personal information we request; however, in many cases, if you choose not to do so, we may be unable to provide you with our products or services or respond to any issues you encounter.
Below are examples of the types of personal information JDR may collect and how we may use it.
2. What Personal Information We Collect
When you create an account, make a purchase, download updates, or contact us, we may collect various information, including your name, shipping address, phone number, email address, contact details, and preferences.
When you purchase goods or gift cards through JDR, we may collect relevant information provided by you, such as the recipient's name, shipping address, email address, and phone number. JDR will use this information to fulfill your requests, provide the relevant products or services, and for anti‑fraud purposes.
In certain jurisdictions, to comply with legal requirements, we may request that users provide government‑issued identification, but only in limited circumstances, such as for customs declarations.
4. How We Use Your Personal Information
We will promptly inform you about new product releases, updates, and upcoming events. If you do not wish to be on our mailing list, you may opt out at any time by updating your preferences.
We may use your personal information (such as your email address or mobile phone number) to verify and confirm your identity.
We may use personal information to send you important notices, such as information regarding your purchase order. Since this information is essential for your communication with JDR, you may not opt out of receiving such notices.
We will also use personal information for internal purposes, such as auditing, data analysis, and research, to improve JDR’s products, services, and customer communications.
5. Collection and Use of Non‑Personal Information
We also collect and use data that, by itself, cannot be directly linked to any specific individual. We may collect, use, transfer, and disclose non‑personal information for any purpose. The following are examples of non‑personal information we may collect and how we may use it.
We collect information such as occupation, language, postal code, area code, unique device identifier, referral URL, location, and time zone when users use our services, in order to better understand customer behavior and improve our products, services, and advertising.
We collect information about customer activities on our website. We aggregate this information to help us provide more useful insights to customers and to understand which parts of our website, products, and services are of greatest interest. For the purposes of this privacy policy, aggregated data is considered non‑personal information.
We may collect and store detailed information about how you use our services, including search queries. Such information may be used to improve the relevance and quality of our services. This information generally does not involve your IP address, except in limited cases where it is necessary to ensure the quality of services provided over the Internet.
6. Cookies and Other Technologies
JDR, our emails, and our advertisements may use cookies and other technologies, such as pixel tags and web beacons. These technologies help us better understand user behavior, learn which parts of our website are visited, and measure and improve the effectiveness of advertising and web searches. We treat information collected through cookies and other technologies as non‑personal information. However, if local laws treat Internet Protocol (IP) addresses or similar identifiers as personal information, we will also treat such identifiers as personal information. Similarly, for the purposes of this policy, when non‑personal information is combined with personal information, the combined information will be treated as personal information.
Like most internet services, we automatically collect certain information and store it in log files. This includes IP address, browser type and language, operating system, and date/time stamps.
We use this information to understand and analyze trends, manage the website, understand user behavior, improve our products and services, and gather demographic information about our user base. JDR may use this information for marketing and advertising purposes.
Pixel tags enable us to send emails in a customer‑readable format and inform us whether an email has been opened. We may use this information to reduce or eliminate emails sent to customers.
7. Other
JDR may be required to disclose your personal information in accordance with laws, legal procedures, litigation, or the requirements of domestic and foreign public authorities and government agencies. We may also disclose information about you if we determine that disclosure is necessary or appropriate for national security, law enforcement, or other matters of public importance.
We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or to protect our operations or users. Furthermore, in the event of a reorganization, merger, or sale, we may transfer all personal information we have collected to the relevant third party.
Protection of Personal Information
JDR takes the security of your personal information very seriously. JDR uses encryption technologies such as Transport Layer Security (TLS) to protect your personal information during transmission. When storing your personal data, we use computer systems with restricted access, housed in facilities protected by physical security measures. Your account and password are stored in encrypted form, including when we use third‑party storage services.
8. Privacy Inquiries
If you have any questions or concerns about JDR’s privacy policy or data processing, or if you wish to report a possible breach of local privacy laws, please contact us. You may reach us at any time by calling the JDR support number.
When we receive privacy inquiries or access/download requests, we will screen and categorize the contacts and endeavor to resolve the specific issues or questions you raise. If your inquiry involves more complex matters, we may request additional information. Contacts raising more substantive inquiries will receive a response. If you are dissatisfied with the response received, you may refer the complaint to the relevant regulatory authority in your jurisdiction. If you consult us, we will, according to your actual circumstances, provide information on possible applicable complaint channels. JDR may update this privacy policy at any time. If we make material changes to our privacy policy, we will post a notice and the updated privacy policy on the company’s website.